Three steps
to dealing confidently and self-assuredly with the challenges of your dialogue partners in any professional or personal situation.


Anger: the most dangerous of all emotions
Anger is a destructive force that leads us to act impulsively and can cause long-term damage. It overrides our rational thinking and leads to decisions that we later regret. Its destructive effect not only affects us, but also our environment and our relationships.
You often react spontaneously and emotionally in difficult situations, which leads to you later regretting what you said or did.
In important professional or personal conversations, you sometimes lose control of your emotions, which leads to misunderstandings and conflicts.
Even if you know that the criticism is factual, you quickly feel attacked or hurt, which impairs your ability to react.
After overreacting in an emotional situation, you feel insecure or less respected, which affects your self-confidence and has a negative impact on your relationships.
